Patient Support Service at the Princess Alexandra Eye Pavilion (Visibility Scotland)

Who is this for?

• Those living with sight loss

Description

Visibility Scotland’s Patient Support Service at the Princess Alexandra Eye Pavilion provides face-to-face and virtual support from the clinic to all Eye Pavilion patients.

The service provides you with either a drop in service or a dedicated time following your clinical appointment to share any concerns you have about living with sight loss. It also acts as a bridge between the clinic and community-based services, connecting patients with other local and national organisations and creating a seamless pathway of service provision.

Visibility Scotland’s Patient Support Workers provide both emotional and practical support to patients at what can be a very challenging time. They help individuals find practical solutions to living with sight loss, supporting them to reach their goals and maintain independence. The Patient Support Workers can provide information on eye conditions, strategies to make the most of remaining vision, equipment and assistive technology demonstrations, a listening ear and direct referrals to other organisations and services.

How do I access this?

• Self referral
• Referral by third party

Patients can drop-in to speak to a member of our team on the third floor. Please phone 0800 987 1087 to check availability as there is not always a patient support worker available. If you do not have an eye clinic appointment or are unable to travel to the eye pavilion and wish to speak to the team please phone us on 0800 987 1087.

Is there a cost?

Free

Is there a waiting list?

Yes

Location information

• Wheelchair access
• Translation service available
• Translation services is provided by prior arrangement

Opening times