Patient Support Service at the Princess Alexandra Eye Pavilion (Visibility Scotland)

Availability : Edinburgh Wide

Who is this for?

  • Those living with sight loss


Visibility Scotland’s Patient Support Service at the Princess Alexandra Eye Pavilion provides face-to-face and virtual support from the clinic to all Eye Pavilion patients.

The service provides you with either a drop in service or a dedicated time following your clinical appointment to share any concerns you have about living with sight loss. It also acts as a bridge between the clinic and community-based services, connecting patients with other local and national organisations and creating a seamless pathway of service provision.

Visibility Scotland’s Patient Support Workers provide both emotional and practical support to patients at what can be a very challenging time. They help individuals find practical solutions to living with sight loss, supporting them to reach their goals and maintain independence. The Patient Support Workers can provide information on eye conditions, strategies to make the most of remaining vision, equipment and assistive technology demonstrations, a listening ear and direct referrals to other organisations and services.

How do I access this?

  • Self referral
  • Referral by third party

Patients can drop-in to speak to a member of our team on the third floor from Monday to Friday, 9:30am-4pm. If you do not have an eye clinic appointment or are unable to travel to the eye pa and wish to speak to the team please phone us on 0131 378 1874.

Is there a cost?


Location information

  • Wheelchair access
  • Translation service available
  • Translation services is provided by prior arrangement

Opening times

Monday09:30 - 16:00
Tuesday09:30 - 16:00
Wednesday09:30 - 16:00
Thursday09:30 - 16:00
Friday09:30 - 16:00

Contact Details

Patient Support Service, 3rd Floor, Princess Alexandra Eye Pavilion, Chalmers Street, Edinburgh , EH3 9HA

Social media:


Service poster
(218.83 KB pdf)

Types of support on offer:

Information and advice
Support in person
Support on the phone

Type of services on offer:

Long term conditions/disabilities
Self confidence

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