A chat with HCL
HcL has been supporting communities across Edinburgh, East, West and Midlothian for over 40 years, since it was first established in November 1982.
Through services like Dial-A-Ride and Dial-A-Bus, HcL helps people get to essential appointments, do their shopping, visit friends or simply enjoy a change of scenery. But it is more than just transport. It is a lifeline.
Read on to learn more about the incredible work HcL does and the impact it has on the people they support.
If you have a story you’d like to share, we’d love to hear from you. Email us at ithrive@health-in-mind.org.uk.
“Our services enable people to get out of their homes, meet others and feel part of their community,” says Elizabeth Campbell, Service Development Manager at HcL. “On Dial-A-Bus, we have seen real friendships form. People who wouldn’t have known each other otherwise now look out for one another and even keep in touch outside the service.”
Supporting Connection and Combating Isolation
The impact of services like these is recognised nationally. The Scottish Government’s Strategy for Tackling Social Isolation and Loneliness highlights accessible transport as a key way to build social connections, especially for people in later life or in rural areas. HcL’s work is a direct response to this, offering transport that is safe, supported and designed with the passenger in mind.
All of HcL’s transport is door-through-door, with drivers offering help from a person’s front door, onto the vehicle, and all the way to their destination. Whether it’s a trip to the doctor, a wellbeing group or the supermarket, each journey is made easier, safer and more comfortable.
“This service is a lifeline to me as it enables me to get out and about without worry. The drivers are fantastic and patient. I can’t praise the service enough.”
“I’ve made new friends since joining Dial-A-Bus. It’s lovely. I look forward to seeing them. It stops loneliness and makes life easier for me.”
What’s Available?
Dial-A-Ride
Transport for any purpose, including medical appointments, visits, events or social outings. Operates seven days a week, including evenings, all year round.
Call 0131 447 9949 to book.
Dial-A-Bus
A supported shopping service helping people access major supermarkets and shopping centres. Drivers assist with shopping and carry bags to your door.
Concessionary passes are accepted in all four Lothians.
Call 0131 447 1718 to book.
Community Buses
Connecting local neighbourhoods to shops, health services and public transport links. Fully accessible and open to all.
Timetables available at: Community Buses :: HcL Transport
To use the Dial-A-Bus or Dial-A-Ride services, a quick and free registration is required. This helps ensure the right support is in place for each passenger, especially those using wheelchairs. Registration can be done online, by phone, or by post.
Card payments are now accepted on all vehicles.
Passengers must be resident in Edinburgh or the Lothians.
A wee video about both our services which will explain everything you need to know:
Why We Do What We Do
At HcL, we are passionate about making transport accessible. Not just to get people from A to B, but to prevent isolation, improve wellbeing and support independence.
In partnership with local organisations, our goal is to make everyday life more connected and to ensure that everyone, no matter their age or mobility, can remain active and involved in their community.
Last year alone, we helped over 100,000 people across the Lothians stay connected.
Looking After My Own Wellbeing
By Elizabeth Campbell, Service Development Manager at HcL Transport
“I am a big believer in the power of creativity to support mental health. I go to a local art class every Friday morning. It is so relaxing to be able to switch off and focus on painting or drawing for a few hours. I also enjoy visiting galleries and exhibitions. I find them fascinating and calming.
These activities help me take care of my own wellbeing, and my art class is a great way to connect with others in my community. It is my reminder that small, creative moments can have a big impact.”
If you or someone you know could benefit from HcL’s services, visit www.hcltransport.org.uk or call 0131 447 9949.
Together, let’s keep our communities moving and connected.
Do you live and/or work in Edinburgh and want to share your own experiences of mental health and wellbeing and the different ways keep you well? If you would like us to share your story, please email ithrive@health-in-mind.org.uk.