Patient Support Service at the Princess Alexandra Eye Pavilion (Visibility Scotland)

Availability : Edinburgh Wide

Who is this for?

  • Those living with sight loss

Who provides this?

  • Visibility Scotland


Visibility Scotland’s Patient Support Service at the Princess Alexandra Eye Pavilion provides face-to-face and virtual support from the clinic to all Eye Pavilion patients.

The service provides you with dedicated time following your clinical appointment to share any concerns you have about living with sight loss. It also acts as a bridge between the clinic and community-based services, connecting patients with other local and national organisations and creating a seamless pathway of service provision.

Visibility Scotland’s Patient Support Workers provide both emotional and practical support to patients at what can be a very challenging time. They help individuals find practical solutions to living with sight loss, supporting them to reach their goals and maintain independence. The Patient Support Workers can provide information on eye conditions, strategies to make the most of remaining vision, equipment and assistive technology demonstrations, a listening ear and direct referrals to other organisations and services.

How do I access this?

  • Self-referrals
  • Referrals by third parties

Patients attending clinics at the Eye Pavilion can drop in. Patients who self-refer to the service via phone/email will be offered an appointment to meet with the Patient Support Team at the Eye Pavilion if required.

Is there a cost?


Is there a waiting list?


Location information

  • Wheelchair access
  • Translation service available
  • Translation services is provided by prior arrangement

Opening times

Monday 9.30 am – 4.30 pm
Tuesday 9.30 am – 4.30 pm
Wednesday 9.30 am – 4.30 pm
Thursday 9.30 am – 4.30 pm
Friday 9.30 am – 4.30 pm

Contact Details

Patient Support Service, 3rd Floor, Princess Alexandra Eye Pavilion, Chalmers StreetEdinburgh , EH3 9HA

Social media:


Service poster
(218.83 KB pdf)

Types of support on offer:

Information and advice
Support in person
Support on the phone

Type of services on offer:

Long term conditions/disabilities
Self confidence

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