CHAI (Community Help & Advice Initiative.)

Availability : Edinburgh Wide

Who is this for?

Families and Individuals aged 16 and over


The Community Help & Advice Initiative (CHAI) supports people and communities across Edinburgh. We help and empower people through the provision of free, confidential, high quality, impartial advice, information and representation on welfare benefits, housing, employability, money issues and tenancy support.

Type of support:

  • Benefit Checks
  • Support with benefit applications
  • Applying for emergency funding
  • Appealing benefit decisions and representation at tribunal appeals
  • Debt and budgeting issues
  • Housing problems
  • Negotiating repayment plans for rent or mortgage arrears
  • Court representation for evictions and repossessions
  • Representation for private tenancy disputes
  • Referrals to other organisations for employability or support

How do I access this?

  • Self referral
  • Referral by third party

You can access CHAI services in various ways. Each project is different .

Is there a cost?


Location information

As well as our office based advice services we operate within various city-wide settings including GP practices, hospitals, schools, Early Years Centres, mental health and addiction recovery hubs and other health settings. Please see our website for further details.

Opening times

Advice appointments are available from Monday to Friday. Book an appointment by phoning 0131 442 2100 (9am to 4pm)

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Contact Details

CHAI (Community Help & Advice Initiative.)
28 Westfield Avenue, Edinburgh, EH10 2QH

Social media:


CHAI Advice Leaflet
(2.35 MB pdf)

Types of support on offer:

Information and advice
Support in person

Type of services on offer:

Housing, benefits, debt

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