Advice Line (Deaf Action)

Availability : Edinburgh Wide

Who is this for?

  • People aged 18 years old and over

Who provides this?

  • Deaf Action

Description

The Advice Line for anyone who is deaf to get advice on a range of topics from a trained advisor who is a native British Sign Language and Irish Sign Language user.

These topics include:

  • General advice: explaining services, correspondence and forms
  • Welfare/benefits: checking benefit eligibility, applying, querying and challenging decisions
  • Housing: applying for social housing/homelessness, challenging banding, landlord disputes
  • Debt and money advice: prioritising debts, negotiating with creditors, budgeting support
  • Employment, education and training: pay dispute, statutory entitlements, dismissal
  • Health and social care/independent living: travel concessions, accessibility/aids and adaptations, applying for grants and food vouchers
  • Consumer: refunds for services/purchased goods, switching broadband/energy providers
  • Personal: family disputes, hate crime
  • Specialist legal: referrals for legal. For immigration help, signposting only


Clients will be supported with referrals and/or signposting to other organisations that can provide more specialist support or help with issues outside of our remit.

How do I access this?

  • Self-referrals
  • Service is appointment only

Is there a cost?

Free

Is there a waiting list?

Yes

Location information

  • Information in community languages

Opening times

Monday 9.00 am – 5.00 pm
Tuesday9.00 am – 5.00 pm
Wednesday9.00 am – 5.00 pm
Thursday9.00 am – 5.00 pm
Friday9.00 am – 5.00 pm
SaturdayClosed
SundayClosed

Contact Details

49 Albany StreetEdinburgh , EH1 3QY

Social media:


Types of support on offer:

Information and advice

Type of services on offer:

Long term conditions/disabilities

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