Support using digital during Covid-19


Here are some resources to help you or someone you know access information and support during this time.


Guides and information

ACE IT has created a wide range of helpsheets on topics such as:

You can access the full list of helpsheets here – www.aceit.org.uk


Age UK has created digital step-by-step guides for older people. Topics covered include keeping in touch with friends and family, online shopping and banking, and tips to help you feel confident and stay safe online. This information can help you if you are already online but want to boost their confidence.

Access the Age UK guides here – www.ageuk.org.uk


Ability Net has an online library of free resources include factsheets, webinars and guides to help you get the most from your computer, laptop, tablet or smartphone.

Learn more here – www.abilitynet.org.uk


Compare the Market (commercial website) have created a guide to screen addictions and responsible digital use.

Learn more here – www.comparethemarket.com


Local organisations

Tap into it provides an inclusive, locally accessible service and ongoing support for people on the benefits of the internet and technology. Services are aimed in particular at older people and those with disabilities and health problems in Edinburgh.

Learn more here – www.tapintoit.org.uk


People Know How can deliver computers and devices if you need help staying connected, accessing support or home-schooling during Covid-19.

Learn more on People Know How’s service page – Computer delivery service


The Edinburgh Libraries team can help you get online by providing digital support remotely via phone call, email, Skype or another online call. Information and advice is available on different digital activities such as setting up a video call to chat with family and friends or how to shop online.

Get in touch by emailing getonline@edinburgh.gov.uk or message the team on Facebook or Twitter.


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Looking for self-help information

If you’re experiencing low mood, anxiety, or stress in your life, looking into self-help activities and ideas might be the right option for you.